Privacy Policy

Everwin is responsible for protecting your personal data and strictly complying with applicable laws. We are committed to properly managing, protecting and processing your personal data in accordance with Everwin’s personal data protection policy (“this Policy”), which applies to all personal data collected by our online store (“this website”).

Please read this policy carefully, which explains how we collect, use, process or disclose your personal information. We may also collect and process your personal data in accordance with any exceptions under applicable law, which exceptions may not be listed in this policy. We believe this policy will help you make an informed decision about whether to provide us with any of your personal data.

For the purpose of understanding Everwin’s personal data protection policy, the following terms used in this policy have the following meanings:

“Applicable Law” refers to “individuals” in Hong Kong Data (Privacy) Ordinance” (Cap. 486) and its subsidiary laws and rules (as amended from time to time);

“Personal data” means any of the following information, whether or not True: (a) based on (i) the information; or (ii) the information and other information we hold or are likely to have access to, including information in our records (as may be updated from time to time), can Identifies a specific individual, or (b) is defined as “personal data” or “personal data” under applicable law;

“WebsiteWebsite ” means Everwin’s website https://everwn.com, social media and online stores, and any other websites or applications we may own or operate from time to time ;

“Goods and Services” means any goods or services provided by Everwin related to the following (whether through physical or online channels or any other media currently known or possible in the future) ;

“Social media” refers to Everwin’s web pages and accounts on third-party social media platforms such as Instagram, Facebook, Twitter, Pinterest and YouTube;

“Everwin, or us” means [company name] (including any individual, group, partnership or subsidiary of any other entity).

We may collect personal data from you during our business relationship with you. The personal data we may collect includes your name, contact details, postal and delivery addresses, email address, date of birth, network and device data, your shopping or browsing behavior, facial images, voice recordings (customer service calls) and your Any personally identifiable information you provide to us on any form you submit to us or in any other form of interaction you have with us. We will notify you when we require you to provide your personal data. If providing personal data is necessary, please note that if you do not provide us with such personal data, we may not be able to provide our services to you. We may also ask for other personal data that is not marked “required”, and you can provide such personal data completely voluntarily (but please note that such personal data will be used to improve our understanding of our website and users, in order to provide better products and/or services).

If you submit personal data of a third party to us, you represent to us that you have obtained the consent of such third party to provide us with their personal data for the relevant purposes.

We may update this policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the terms of this policy as updated from time to time. We will endeavor to notify you of any material changes to this policy via email or a notice on the website.

How do we collect your personal data?

We collect your personal information when:

1. You fill in your billing information on the website;
2. You use our Any related services, such as subscribing to our newsletters, product notifications;
3. You conduct transactions for products on our website;
4. You activate or use the products available on our website or provided by our Any payment-related functions provided by third-party service providers;
5. When you register for the partnership program, community opinion leader program or any event organized by Everwin;
6. You use us any related services, such as subscribing to our newsletters, product notifications;
7. you browse our goods and services or otherwise interact with us;
8. you on your device Accept our cookies;
9. You interact with our customer service team or other representatives, for example, online customer service chat, web forms, email, phone calls, video calls, letters or face-to-face meetings;
10. You interact with us through our social media, such as liking our posts, commenting on our posts, and sending us private messages on our social media;
11. You participate in our live broadcasts Interact with us on the channel, such as liking or commenting on videos;
12. When you participate in our offers, competitions, sweepstakes, initiatives or any requests for additional personal data, such as customer surveys;
13. We receive referrals from business partners and third parties, for example, when they introduce you to participate in joint promotions or collaborations or to redeem lottery tickets you purchase through them;
14. You or your authorized representative act for your reasonable reasons Submit your personal data to us for any authorized purpose, for example, if the representative purchases our goods or services to ship to you or as a gift;
15. Our third party analytics and other service providers provide us with your personal data, which is collected and processed by them and disclosed to us in accordance with their separate privacy policies; or
16. when you voluntarily submit your personal data to us for any reason.

In the course of your use of our website and our provision of products and services, you agree that you have consented to the transfer of your personal data from us to for the purposes set out in this privacy policy Any other terms provided by third parties or our third parties and/or affiliates. Your credit card details may be collected, processed and stored directly by our third-party payment service providers in accordance with their terms of use and privacy policies. We may collect your bank account details to process refunds.

We may also collect your personal data where consent is not required by applicable law.

Please ensure that all personal information submitted to us is complete, accurate, true and correct, otherwise we may be unable to provide you with the products and services you have requested.

How do we use your personal data?

We may use and disclose your personal data for the following purposes necessary to provide you with our products and services, including:

1. Register and Maintain your account and verify your identity or age;
2. Register and maintain your Partner Program account, Social Influencer Program account, or any other account associated with the Everwin organization’s programs;< /li>
3. Process your order for products or services, process or collect payment for your order;
4. Delivery or fulfill the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
5. Verify and execute payment transactions (including any credit card payments, bank transfers, remittances or e-wallet transactions) related to payments made by you and/or the services you use . In order to verify and execute such payment transactions, payment information, which may include personal data, will be transferred to relevant third parties, such as our payment service providers to facilitate your use of payment-related services to process your returns and refunds in accordance with our Terms and Conditions. payment;
6. Conveniently use payment-related services;
7. Process your return or refund in accordance with our “Terms and Conditions”;
8. According to our “Terms and Conditions” Intellectual Property Policy” to handle your inquiries and resolve your complaints;
9. to provide you with information related to your website activity and/or services and features you have subscribed to, such as items saved in your shopping cart, favorites Listing, brand or product notifications;
10. Communicate with you about (i) your inquiries, requests and feedback, (ii) material changes to our Terms and Conditions, this Policy or other Terms and Conditions , and (iii) Everwin’s communication with you includes conveying any important communications, including general announcements or public statements;
11. To personalize and improve your customer experience when you visit this website, such as showing you priority products and services in search results or content;
12. Monitor and ensure compliance with our Terms and Conditions, including regarding dispute resolution;
13. Comply with (i) internal risk controls, (ii) the terms on which we use payment processing, financial or banking services, such as regarding credit card disputes, fraud, billing errors, or (iii) any applicable laws; and
14. Optimization through activities such as debugging, statistical analysis, etc. Our website, to ensure the proper functioning of our website and to improve its functionality.

(Together, “Specified Purposes“)

In addition, we may use and disclose your personal data for the following purposes:< /p>

1. To send you marketing communications relating to our goods and services (where applicable), any promotions associated therewith or the website, including informing you of our offers, initiatives and promotions, competitions, Sweepstakes, cooperation with point collection partners or points redemption programs and other promotions;
2. Send you information about goods and services (if applicable) from our business partners who provide such goods and services (if applicable) Promotional materials, including sending promotional emails with your order, notifying you of our marketing activities, initiatives and promotions, competitions, lucky draws, point collection partners or point redemption programs and other promotions;
3. On the website or otherwise Send you advertisements on our website and online store about our goods and services (if applicable) that may be of interest to you;
4. Allow us to send you goods and services (if applicable) that may be of interest to you advertising;
5. Inviting you to our customer events;
6. Processing your request to participate in our offers, competitions, draws, initiatives or any additional personal data, such as customer surveys;< /li>
7. Process your participation in Everwin or its business partners’ cooperation point collection or point redemption programs;
8. Conduct market and customer research, analysis or tracking;
9. In our Promote our products and services on our website;
10. Manage Everwin’s administrative and business operations, comply with internal policies and procedures;
11. Improve all customer service touch points and educate our customers Service teams, such as recording and monitoring calls; and
12. Any specific purposes related to specific products or services (we will notify you separately on the relevant product or service webpage).

We may also (a) provide additional purposes that are reasonably related to the specified purposes and (where relevant consent has been obtained and maintained) additional purposes Relevant other purposes; or (b) use your personal data where applicable law does not require consent for such use.

Note: We cannot use your personal data to send you any promotional materials without your consent. If you have already given us consent, you may withdraw your consent in accordance with Section 6 below (“Request to Withdraw Consent”). If you withdraw your consent to our use and processing of your personal data for specified purposes and additional purposes (other than in connection with sending you promotional materials), we may not be able to continue to provide you with relevant products, services or benefits related to our promotions. .

Who will share your personal information?

In connection with our use of your personal data for specified purposes or additional purposes, we may disclose your personal data to our:

1. Everwin’s affiliated entities;
2. Everwin’s affiliated entities’ employees, consultants, temporary workers;
3. Everwin Marketplace sellers who provide and deliver the products or services you order through the website;< /li>
4. Payment processors that process your payments on the Site;
5. Third-party payment service providers so that they can provide you with payment-related services;
6. Third-party logistics providers, such as courier services that ship your orders to you;
7. Remain separate business partners with you for cooperative point aggregation partners or referral or point redemption programs;
8. Business partners or suppliers in connection with the processing and administration of any offers, competitions, events, services, point collection partners or points redemption programs organized by us;
9. Providing legal and other advisory and advisory services Professional consulting and consulting agencies;
10. Agents, contractors or service providers who provide us with operational services, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security or need to collect them , other related services that use or disclose your personal data; and
11. Any other person to whom you authorize us to disclose your personal data.

We may also (a) for other purposes reasonably related to the specified purposes and (where relevant consent has been obtained and maintained) additional purposes; or (b) where applicable law requires Such disclosures do not require consent to the disclosure of your personal information.

We will endeavor to limit the disclosure of your personal data to the minimum extent necessary to fulfill the specified purpose or additional purposes.

Disclosure of your personal data outside of Everwin

We will only disclose personal data when we believe it is necessary for the following purposes: Disclose personal data outside of Everwin as reasonably necessary to:

1. To satisfy any applicable law, regulation, legal process or enforceable governmental request
2. To enforce applicable Everwin Terms and Conditions, including investigating potential violations
3. Detect, prevent, investigate or otherwise resolve any actual or suspected fraud, harmful or illegal activity, security or technical issues
4. Protect against harm to the rights, property or safety of Everwin, our users, third parties or the public as required or permitted by law.

We do our best to disclose your personal data only to the extent necessary to perform the relevant purpose or for additional purposes.

How do I access or correct my personal information?

To access or correct your name, email address, date of birth, shipping and billing addresses, contact numbers and other personal data, you may use our customer feedback form (available on the website available on the website) or send an email to our Data Protection Officer at [email protected] to request access to and correction of such personal data. We may require additional information from you to confirm your identity before allowing access or making corrections.

We will try our best to respond to your personal data access and correction requests within 30 days. If we are unable to meet this deadline, we will notify you as soon as we can provide the relevant information or make corrections. Please note that certain types of personal data access and correction requests may be exempt under applicable law.

Please note that we may charge a reasonable fee to process your personal data access request.

We will send your corrected personal data to every other person or entity to which Everwin disclosed such personal data within one year prior to the date of correction, unless such person or entity is prohibited by any law or entity. The corrected personal data are not required for business purposes, or you agree with us: Subject to your consent, we may only disclose the corrected personal data to those to whom we have disclosed the corrected personal data within one year before the date of correction. The specific organization to which the personal data is sent.

Request to Withdraw Process

If you would like to withdraw your consent for us to send you sales, marketing or promotional materials, please notify us as set out below :

1. Withdraw your consent to receive promotional text messages: Please follow the steps provided in the promotional text message to unsubscribe;
2. Withdraw your consent to marketing or promotional emails: Please click Marketing or the unsubscribe link in promotional emails or submit a written request via email to [email protected]

Please note that depending on the nature of the withdrawal of consent, we may not be able to continue to provide you with some or all of our products or services.

After we receive notification that you wish to withdraw your consent to receive marketing or promotional materials or communications, our systems may take up to 30 days to reflect your withdrawal. Therefore, you may still receive marketing or promotional materials or communications during this period.

If you withdraw your consent to receive marketing or promotional materials through a specific communication method (such as SMS), we may still provide you with information about products and services through other communication methods to which you have subscribed (such as email). To contact you for other purposes.

You may withdraw your consent to the collection, use and /or consent to the disclosure of your personal data held or controlled by us; or (b) request deletion of your personal data. We will process such requests within a reasonable time after receiving notice of your withdrawal, and our systems may take up to 30 days to reflect your withdrawal. Once this is done, we will no longer collect, use and/or disclose your personal data except for compliance, regulatory or other lawful purposes.

Management of Personal Data

We will use reasonable efforts to ensure the accuracy and completeness of personal data we use or disclose to other organizations. However, you should promptly notify us of any changes to your personal data. If you do not notify us of any changes, we are not responsible for the consequences of relying on inaccurate or incomplete personal data.

We will also develop reasonable security measures to ensure that your personal information is fully protected and safe, including taking reasonable security measures to prevent any illegal or accidental access, collection, use, Disclosure, copying, modification, leakage, loss, damage, deletion or alteration. However, we are not responsible for any unlawful or accidental access, collection, use, disclosure, copying, modification, leakage, loss, damage, deletion or alteration of personal data by a third party due to factors beyond our control.

If the personal data in our possession (i) is no longer needed for any reason related to the purpose for which it was originally collected, or (ii) it is no longer necessary for us to retain it for any other legal or business purpose , we will take steps to ensure that such personal data is destroyed or anonymized.

If personal data is transferred out of Hong Kong, we will handle it in accordance with applicable laws, including: (i) obtaining your consent, unless exempted by applicable law or any other law, and (ii) taking reasonable measures To ensure that overseas recipients of the personal data are subject to a standard of protection that is at least equivalent to that under applicable law.

Information collected by third parties

Everwin uses the services of third-party vendors, who may use cookies on the website. Advertisements on the Site may be served by third-party agents. These advertisements may also generate cookies, for example, to track how many people have viewed the advertisement. The collection, use and disclosure of information (including personal data) collected by these third-party cookies is subject to the privacy and data protection policies of the third-party providers and is beyond our control.

You can refuse third-party cookies through the settings on your browser. Please note that this may result in a loss of website functionality, limit your use of the website, or delay or affect the operation of the website.

Google Analytics

Everwin uses some Google Analytics features.

Everwin may use Google Analytics features based on display advertising, including but not limited to the following: remarketing, Google Display Network Impression Reporting, Double-Click Program Manager integration, and Google Analytics Demographics and Interest Reporting. Using Google Ads Settings, you can click this link to opt out of Google Analytics for display advertising and customize Google Display Network ads .

Everwin also uses remarketing with Google Analytics to deliver online ads; third-party vendors, including Google, can display Everwin ads on numerous sites across the Internet. Everwin and third-party vendors, including Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as Double-Click cookies) together to inform, optimize and serve ads to Everwin based on a visitor’s past visits , as well as reporting on ad impressions, use of other ad services, and interactions with these ad impressions and ad services in connection with visits to Everwin. When you are logged into the Everwin website, Everwin may use your browsing behavior with the help of Google Analytics to connect it with any other information you have previously provided in accordance with this policy.

Disclaimer regarding third-party websites and their security

We do not guarantee the security of the personal data and/or other information you provide on third-party websites Security. As part of our ongoing efforts to provide you value, we may select various third-party websites or applications to link to and frame within our Site and Services. Your acceptance and use of the third-party service provider’s website and/or services shall be subject to the Terms and Conditions as may be agreed between you and the third-party service provider and is at your own risk. After you accept an offer from a third-party service provider, the collection, use, disclosure, storage, transfer and processing of your data (including your personal data and any data we disclose to that third-party service provider) shall comply with the applicable The privacy policy of the third-party service provider shall be the data controller of such data. We therefore accept no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked websites. Any inquiries or complaints relating to your acceptance or use of a Third Party Service Provider’s website and/or services should be directed to the relevant Third Party Service Provider accordingly.

Contact us

If you have any questions about your personal data or this policy, or about our collection, use or processing of your personal data For any complaints, or questions about how we comply with applicable laws, you may contact us at Everwin Customer Service via one of the following methods ( [email protected] )

E-mails and letters should clearly state in the subject line that you are making an inquiry, request or complaint regarding data protection to ensure prompt processing. We will endeavor to deal with any inquiry, request or complaint promptly and fairly.

Governing Law

This Policy and your use of the Website shall be governed in all respects by the laws of Hong Kong and the parties irrevocably accept the Non-exclusive jurisdiction.

Updates to our data protection policy

As part of our efforts to ensure that your personal data is properly managed, protected and processed, we will review our policy from time to time. policies, procedures and processes. In this regard, Everwin may update this policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to modify the terms of this Policy at our sole discretion.

Subject to any violation of your legal rights, you agree to be bound by the terms of this policy as updated from time to time on our website. Any revised policy will be posted and available for inspection on our website. You hereby agree that your continued use of our website and/or services after any modification to this Policy shall be bound by the terms of such revised Policy.

We encourage you to visit the website frequently to ensure that you are fully aware of our latest policies on personal data protection.

Supplementary Provisions

Nothing in this policy limits your rights under applicable law.

The terms of this policy can be severed. If any term or part of this policy is determined or declared to be illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability will not affect any Other provisions or part-terms of this policy, and the remainder of this policy shall not be affected by such illegal, invalid or unenforceable provisions or part-provisions and shall continue to have full force and effect as if such illegal, invalid or unenforceable provisions or part-terms or unenforceable provisions or portions of provisions have never been included in this policy.